Customer Service Policy

Customer Service Policy

Last Updated: November 17, 2025

1. Our Commitment

At My Store, we are committed to providing friendly, timely, and helpful support before and after your purchase. Whether you have questions about our cookware, need help with an order, or want guidance on product care, our team is here to help.

2. Support Hours

Our customer support team is available on weekdays (Monday–Friday) during the following hours:

8:00 AM – 8:00 PM Eastern Time (ET)

Messages received outside these hours, on weekends, or on public holidays will be answered on the next business day.

3. How to Reach Us

You can contact us using the following methods:

4. Types of Support We Provide

We are happy to assist with:

  • Questions about our products, materials, and care instructions;
  • Order status, tracking, and shipping inquiries;
  • Returns, refunds, and general policy questions;
  • Website navigation and account assistance.

5. Response Time

We aim to respond to most email inquiries within 1–2 business days. During peak seasons or promotional events, response times may be slightly longer, but we will do our best to keep you informed.

6. Product Care and Usage Guidance

Our cookware and kitchen products are designed for everyday home cooking. If you have questions about how to get the best performance, how to season or clean your pan, or how to safely use your items, please contact us for personalized tips and guidance.

7. Feedback and Suggestions

We welcome your feedback. If you have suggestions on how we can improve our products or your experience, please let us know. Your input helps us continue to refine and evolve what we offer.

8. Contact Us

If you need assistance, please reach out at:

Email: djm8416@gmail.com
Phone: (313) 268-1070